Jerica p Pte

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Verified Buyer

To help people to not choose this cargo

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Luzon Express Cargo - To help people to not choose this cargo
Shout out luzon express cargo!! Hindi po eto ang una kong padala sa luzon express this is my third times na po my first and second na cargo ko maayos naman po so natuwa naman po ako kaya nagtiwala po ulet ako. sa awa ni lord my update pa kong narerecieved and then october 31,2023 yung 3rd na cargo ko so eneexpect ko january or february 2024 nasa pilipinas na.Kase nasa pinas na po ako.March na po wala pa rin, pag nagtatanong ako paulit-ulit lang ang sagot kong hindi nasa costum for checking nasa ware house pa daw, jusko! Ilang buwan na pano naman mga chocolates doon expired na po mga pagkain namin doon na sana pasalubong namin sa mga mahal namin.hindi po namin pinulot ang pinambili namin doon! at take note hindi lang po ako ang may reklamo napakarami po.
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Preferred solution: All expired food is refund

User's recommendation: Dont choose this cargo.

Anonymous
map-marker Kuwait City, Al Asimah Governorate

I am so disappointed this is the first time that . I send package of my family in the Philippines. Until this day my family did not receive the package. Almost 7 months already. I'm c

Luzon Express Cargo - I am so disappointed this is the first time that . I send package of my...
I'm not satisfied. Because my package almost 7 months already. The company maybe they dont have time to ship my package to the prov I feel stress. When my kids asking me. If where is the items that I've send them.
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Anonymous
map-marker Abu Dhabi, Abu Dhabi

Delayed

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I submit my cargo box oct 14 2023 but until now feb 13 2024 still not recieve, online tracking shipment is not updated.
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User's recommendation: For visayas negros better not they dont have there own courier

Hayli Tkc

To provide awareness to the other customers

I have had successful cargo deliveries previously with an only maximum of 45 days only. But when my recent cargo was collected last 28-02-2023, I am very disappointed that until now for almost 2 months, it is still not reaching its destination to my family in the province. I called numerous times for follow-up and verification, but they keep telling me it is a customs issue which is unbelievable and unacceptable. From what I experienced about their service now, it is really hard to trust them and because of this, I will not recommend anymore this company to my friends and relatives.
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User's recommendation: it is not recommendable

1 comment
Guest

Currently experiencing the same frustration! My cargo has been in transit for 65 days now, and I've been following up for the past two weeks since we needed the items before end of this month.

Even begged them to prioritize and arrange the delivery already. Tried to reach out through calls, emails, and even messenger chat, but all I've been told since last week is that the cargo is already out for delivery, although the online tracking still indicates it's in the warehouse.

They are unable to provide a definite date for when the cargo will arrive at its destination, and their customer service in Manila is unresponsive. So annoyed and unsatisfied.

mike l Bny

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Verified Reviewer

FOR AWARENESS!!!

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Luzon Express Cargo - FOR AWARENESS!!!
PAKI EXPLAIN PLEASE!!!. Ganyan ang hitsura ng box pagka open ng sako ng LUZAN. may cut na sa gilid yung box. at nawala na yung ibang laman.... *at ayaw pa ideliver... pinuntahan pa namin sa warehouse nila yan... -collected (not delivered) on Aug. 2021
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Preferred solution: Let the company propose a solution

User's recommendation: Worsed Experience (UAE to CDO City).

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Davao City, Davao

Its been 3 months i don't receive my cargo.

Luzon Express Cargo - Its been 3 months i don't receive my cargo.
Very late. 3 months already. There is no exact details about my items..you should the one who let us know
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Anonymous

Lost Items

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Luzon Express Cargo - Lost Items
Luzon Express Cargo - Lost Items - Image 2
Some items are lost. Very obvious in the box. Almost three months and a half before the package arrived.
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Preferred solution: Deliver product or service ordered

User's recommendation: I will not recommend this cargo to anybody. I SWEAR NENER TO USE THIS.

Anonymous

Never to send to your cargo anymore

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Super mega box with 1 plastic strap, very poor service, and under the box there is open 1 side that you can put your 1 arm inside the box. Promised i will not send again or use this cargo. and i will not recommend this cargo to anybody.. . I SWEAR NENER TO USE THIS.
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noraisa a
map-marker Abu Dhabi, Abu Zaby

Lost items

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this a complain for mu cargo was send on feb 1 got recieved of my sister some of my items are lost i was worndering why its so long its almost 3 months tracking no 128632 time sended from abudabi feb 1-4:43 pm pick up in villa 36 elektra please do the needful
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Reason of review:
Problem with delivery
Anonymous
map-marker Quezon City, Quezon City

Luzon Express Cargo Delivery Service Review

Hi Luzan nauna pa ako sa bagahe ko 2 months na ang sabi 45 days lng first time ito never na mulit dahil wala ng kasunod 22nd
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Reason of review:
Order processing issue
Anonymous

Luzon Express Cargo Delivery Service Review

Mag22months n wala padin sa lucena ying box ko sabe 1month lng anu ba nmn poh an to ang details ng box maricel banaga from rashidiya dubai hto ang pinadalhan june punzalan c/o luzviminda punzalan parean market view beside east 1 elem. School lucena city lng years pb aantyin bgo nyi ihatid ang box bka nkauwr nku di padon nkkrating ang khon ko or else bka eala ng laman yun
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Anonymous
map-marker Manila, Manila

Unreliable Information of Package Delivery

In charge of package in forwarding office from Dubai in Manila cannot give a reliable information on the status of the package. The two landlines given by their office from Dubai cannot be contacted for follow ups. Maraming promises and not one was faithfully complied. Ang mahirap was nag palit ng forwarding freight office dito sa Manila without even informing their clients in Dubai. Walang assurance if indeed the package will arrive as expected and intact. Sayang naman ang pera and pagod ng mga nagtatrabaho sa abroad if hindi pahahalagahan ng mga freight forwarders na ganito. Mag ingat na lang po sa pag pili ng mga cargo forwarders.
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Loss:
$350

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